Human factors

Human factors

Our experts provide human factors design support across every aspect of the rail environment, from the configuration of driver display units to the design of vehicle interiors and station concourses to support a safer, more efficient experience for passengers and staff alike.

Our extensive experience of rail – and other modes – across Europe and Asia not only gives us an in-depth understanding of industry standards, it also provides opportunities to transfer best practice from region to region, and from one mode to another.

Services include:

  • Product assessment
  • Usability assessments and trials
  • Physical workspace design
  • Persons with Reduced Mobility standards
  • Human-computer Interaction audits
  • Cyber security
  • Wayfinding
  • Infrastructure design
  • Vehicle design and refurbishment advice
  • Independent assurance services
  • Workload and fatigue
  • Human error / reliability assessments
  • Driver behaviour modelling
  • Risk assessments
  • Accident investigation
  • Maintenance optimisation

Rolling stock

We work with operators, manufacturers and regulators to bring a ‘user-centred’ focus to rolling stock design, ensuring the needs of passengers and staff are at the heart of new builds and refurbishment programmes. Previous assignments have ranged from developing passenger accommodation that reduces station dwell times by enabling easier boarding and egress, to the integration of sub-systems such as Automatic Train Protection, Driver Only Operation, ERTMS and other interfaces (e.g. Passenger Emergency Alarm, Train Ready to Start).

Signalling and train control

Our experts supported the re-modelling of London Bridge station during the Thameslink programme by focusing on the impact of the reconfigured station on the signalling and control teams. Ricardo’s experts provided human-machine interface audits and workload impact assessments throughout the design and construction stages, and advised on the migration of train control to the new regional operation centre.